Cancellation and Refund Policy
behind the scenes at beyond
Cancellation of Subscription
In the event that the Customer would like to cancel their subscription, they must inform Search and Discover of their intention to cancel their subscription at least seven (7) days before the next scheduled payment in their billing cycle to avoid being charged for the following month. Your subscription can be cancelled anytime in the “My Account” section of your Search and Discover account. Your account access will then terminate at the end of that billing period. If cancelling during the free trial period, please do so at least twenty-four (24) hours prior to the ending date and time of your free trial. If you experience any issues cancelling your subscription, please notify us at de***********@sk*************.com with “Cancellation Request” in the subject line. We are unable to process refunds if more than twenty-four (24) hours lapsed since the renewal of your subscription.
Search and Discover offers free memberships with sample content, paid memberships with premium content as well as single payment services which have prerequisites associated with each. Please take note before selecting and paying for a service, plan, product, or course.
Subscriptions cannot be paused. Subscriptions can only be cancelled or downgraded..Search and Discover reserves the right to refuse or cancel a subscription to any Search and Discover membership course at any time and for any reason. Search and Discover does not offer prorated refunds for cancelled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes both month-to-month and annual plans.
Similarly, it is your responsibility to evaluate Search and Discover, including its features, limitations, and system requirements before selecting any Paid Subscription or Course. Search and Discover will not issue refunds to customers on the basis of customers not understanding the system requirements, or , the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions. System incompatibility based on system requirements should be tested using the free membership account.
The above policies apply to all Search and Discover products, plans, services, and courses, which may or may not include a subscription plan unless otherwise noted in membership materials. Please read all individual materials thoroughly for specific policies.
Fees, Refunds and Charges
Subscription Fees
Subscribers/Users/Institutes/Organisations etc. (further referred to as “Client” shall pay for all required subscription fees, and hereby authorize Search and Discover (and its payment processors) to debit Client’s bank account or charge Client’s credit card, as stated on Client’s channel subscription and billing page. Client agrees that all subscriptions are recurring and will renew automatically. Client shall also be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes (withholding tax, sales tax, services tax, value-added tax (VAT), goods and services tax (GST), etc.) or duties imposed by any government entity or collecting agency.
Cancellations
Client acknowledges that all subscription fees are charged automatically on a recurring basis until the Client cancels their channel subscription (both month-to-month and annual plans). The client may cancel their subscription by logging into their Search and Discover Account and going to the applicable channel or billing page, clicking settings, and choosing the “Change” or “Cancel” options under subscription and billing. A confirmation email receipt is sent to the Client with the expiration date of the subscription. Clients can learn how to cancel, delete, or update their accounts on the relevant page on their user dashboard. Please keep in mind that you are solely responsible for properly cancelling your account. You must action the cancellation or update 2 days before the payment due date. However, you can also contact support if you are having difficulty or need help.
Refunds for recurring subscriptions
All Search and Discover subscriptions are billed in advance on a monthly or annual basis and are non-refundable; no refunds will be issued. Search and Discover does not offer prorated refunds for canceled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. The annual subscription’s automatic renewal is for the same period of time as your original subscription. The monthly subscriptions’ automatic renewal is for a month.
Refunds for Short Courses, and Certifications
Refunds or cancellations can only be issued if:
- you have requested it in writing, within the first 3 days of registering for the Course or Certification.
- you have not started or completed (or attempted to complete) any test, quiz, assignment, essay, or examination; and
- you have not received a Certificate of Achievement or Certification Certificate (whether digital or physical) on the course.
Once your access to the paid course run has been removed, you will not be able to access any part of the course, take part in any tests, or receive a digital or printed certificate for the course run. There will be no refunds for any online courses once a course has been accessed in any manner
Search and Discover Refund Policy for Annual Plans
Search and Discover is committed to the success of our users, but through experience, we have found that users have varying requirements, capabilities, and limitations with regard to the types of devices and software they can use, the way their local network is configured, the speed of their internet connection, etc.
These issues will certainly impact a customer’s ability to use Search and Discover as it is intended.
Accordingly, Search and Discover offers a Free Membership Account, for users to evaluate our learner management system and its compatibility with their specific environment.
Search and Discover also offers a Month-to-Month Subscription Plan, which allows customers to upgrade, downgrade, and cancel at any time without penalty. We recommend this option for most customers, especially those that do not have full certainty or control over their technology environment.
Finally, Search and Discover offers an Annual Subscription Plan at a significant discount. We recommend this plan for customers who are certain that Search and Discover are compatible with their environment. It is your responsibility to evaluate Search and Discover, including its features, limitations, and system requirements before selecting the Annual Plan.
If you are not certain that Search and Discover is a fit for your use case and environment, then you should not choose the Annual Plan.
Search and Discover will not issue refunds to Annual Plan customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions.
If you choose the Annual Plan, you are entering into a one-year subscription contract that will automatically renew after 12 months after you sign up. You are responsible for paying for the entire subscription. If you decide to cancel your subscription before the term of your subscription renewal date, then you will still have access to its benefits until it expires.
Third-Party Charges
Client shall directly pay the fees and charges for all third-party vendors whose services Client uses in connection with the Services (e.g., internet access providers, telephone carriers, etc.). In addition to any fees charged by Search and Discover, Search and Discover reserve the right to charge Client for any regulatory or governmental fees, contributions, or other charges that are legally required or assessed.
Warranty Conditions
SEARCH AND DISCOVER MAKES NO WARRANTIES REGARDING THE PERFORMANCE OR OPERATION OF THIS WEBSITE. THE COMPANY FURTHER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE INFORMATION, CONTENTS, MATERIALS, DOCUMENTS, PROGRAMS, PRODUCTS, BOOKS, OR SERVICES INCLUDED ON OR THROUGH THIS WEBSITE. TO THE FULLEST EXTENT PERMISSIBLE UNDER THE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Limitation of Liability
YOU AGREE TO ABSOLVE SEARCH AND DISCOVER OF ANY AND ALL LIABILITY OR LOSS THAT YOU OR ANY PERSON OR ENTITY ASSOCIATED WITH YOU MAY SUFFER OR INCUR AS A RESULT OF USE OF THE INFORMATION CONTAINED ON THIS WEBSITE AND/OR THE RESOURCES YOU MAY DOWNLOAD FROM THIS WEBSITE. YOU AGREE THAT THE COMPANY SHALL NOT BE LIABLE TO YOU FOR ANY TYPE OF DAMAGES, INCLUDING DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EQUITABLE, OR CONSEQUENTIAL LOSS OR DAMAGES FOR THE USE OF THIS WEBSITE. THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. SEARCH AND DISCOVER AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE WEBSITE AT ANY TIME. THE COMPANY AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED ON THE WEBSITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. THE COMPANY AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS.
If you have any questions about this policy please contact us at de***********@sk*************.com